Shipping policy

Please Note: RETURN POLICY - FOR THE SAFETY OF ALL CUSTOMERS AND CARRIER DRIVERS - ALL SALES ARE FINAL.

Please Note: Orders Placed on Fridays after 12pm will begin processing the following business day.
 
1. DOES VILLA BLVD RESTOCK SOLD OUT ITEMS UNLESS SPECIFIED, VILLA BLVD DOES NOT RESTOCK SOLD OUT ITEMS. WE APOLOGIZE FOR ANY INCONVENIENCE.
 
  2. WILL I RECEIVE A REFUND IN THE RARE EVENT THAT MY ORDER WAS LOST, DAMAGED, OR STOLEN? VILLA BLVD IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES. RESHIPMENTS AND/OR REFUNDS WILL BE MADE UPON OUR DISCRETION AFTER A CLAIM IS MADE WITH DIRECT CARRIER, EX. USPS/UPS.
 
 3. WHAT DO I DO IN THE EVENT THAT MY ORDER WAS RETURNED TO SENDER? IN THE EVENT THAT YOUR PACKAGE WAS "VERIFIED BY CARRIER", AND RETURNED BACK TO SENDER/CARRIER, EX. USPS/UPS, VILLA BLVD WILL CONTACT YOU WITH THE OPTION OF A RESHIPMENT OR REFUND OF ORIGINAL ITEMS PURCHASED.
 
4. WHERE CAN I FIND MY TRACKING NUMBER? PLEASE ALLOW 5 -14 BUSINESS DAYS FOR YOUR ORDER TO PROCESS. AS SOON AS YOUR ORDER IS READY FOR SHIPMENT, WE WILL SEND YOU AN EMAIL CONFIRMATION.

RETURN POLICY: FOR THE SAFETY OF ALL CUSTOMERS & CARRIER DRIVERS ALL SALES ARE FINAL. All sales are final for ALL merchandise.
What should I do before placing my order?
Please check your chosen product sizing, shipping method, shipping address, and billing address that you are submitting is correct as it cannot be modified or changed. If your items are returned because of an invalid address we will have to charge you to reship your package. As orders cannot be modified, they can only be cancelled if there are critical errors in your order. Stock is not available for size corrections and/or exchanges. All sales final - no returns or exchanges.

PLEASE NOTE: If any fraudulent activity, thief, or false chargebacks occur, VILLA BLVD INC, will open a Legal Court Case by Local State, file with Department of Justice and prosecute to the fullest extent of the law.

At Villa Blvd Home Collection, we are committed to ensuring the satisfaction of our customers. In the rare event that you receive a damaged or defective product, we offer a replacement-only policy to address any issues.

Eligibility for Replacement:
Damaged or Defective Products: If you receive a product that is damaged during shipping or has a manufacturing defect, you are eligible for a replacement.
Reporting Damaged or Defective Products:

Timely Reporting: Please report any damage or defect within 3 days of receiving the product.
Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, when reporting the issue.
Replacement Process:

Contacting Customer Support: To initiate the replacement process, please contact our customer support team via email: info@villablvd.com. Provide them with details about the issue, including photographs if necessary.
Verification and Evaluation: Our team will review the provided information and may request additional details or evidence for verification.
Replacement Authorization: Once the issue is confirmed, we will authorize a replacement for the damaged or defective product.
Return of the Product:
Return Instructions: In some cases, we may request you to return the damaged or defective product. We will provide you with clear instructions on how to return the item.

Replacement Fulfillment:
Product Availability: We will check the availability of the item for replacement. If the exact product is not available, we will offer a suitable alternative. Timely Replacement: We will strive to process and ship the replacement product to you as quickly as possible.

Please note: Our replacement-only policy is specific to damaged or defective products. It does not cover product returns for other reasons, such as change of mind or dissatisfaction with the product.

If you have any further questions or require clarification regarding our replacement-only policy, please feel free to contact our customer support team for assistance before you place your order.